Jaanuu Reviews

If you're into cheap scrubs with an unjustified exorbitant price tag you'll love Jaanuu. Hopefully you won't need to contact them as they are not reachable by phone. Hmmm... sketchy! Buy FIGS.

Just received 3 Jaanuu face masks. Terrible fit and function. Cant talk without the mask falling below nose and the ear straps are not adjustable. What a ripoff.

Decided to give these scrubs a chance, placed order. Received order confirmation, waited 2 weeks no updates, just to find out my order was cancelled, was not notified. Contacted customer support, no reply either. Placed a new order after confirming first order wasn't charged. Shipped 2 weeks later and order is messed up! Tried to get return, but they charge me for shipping? Absolute mess with this company

I placed an order on 1. 12. 2021 for two sets of scrubs to be have a logo and embroidery. I have not received them yet, 2. 15. 2021. I had to keep following up by going on the chat to find out the status of the order because Diana was unresponsive. Long story short, on 2. 4. 21. I paid for the order and was told the scrubs were ready and would be expedited shipped. On 2. 11. 2021, I heard nothing from the company. I emailed them, and was told that the scrubs weren't ready and would be shipped in 4 days. I asked again to speak to a manager and still no response. At this point, I feel this company is unreliable and untrustworthy. I wasted over a month waiting for my scrubs and have been met with poor customer service and no concern that I have reliabled on them, to get my scrubs for work. Highly frustrating and disappointing. I had to end up calling the bank today to start the process of canceling the payment. I have ordered from Jaanuu before but after this experience, I will do my research and shop elsewhere for scrubs. No one should go through that. We already work in a highly stressful environment, why does getting only 2 sets of scrubs from Jaanuu have to add to my stress?

Update:
Received an email stating the scrubs were shipped, received the scrubs on 2. 22. 2021. I was offered a partial refund, still waiting, 3. 1. 2021.

I ended up going to Figs and the turn over time was 1 week. And they kept me posted every step of the way. I didn't have to constantly write asking about.

I have so much trouble finding the perfect fit for scrubs being that I'm a short male on the slender side but the xs fits me to so well. I tried my first pair on the second it got delivered and ordered another pair immediately!

I ordered four pieces of scrubs from Jaanuu for $189.00 on June 29th, 2020. My order and payment went thru as usual. I checked every day after that to see if my order had shipped yet. By July 13th, 2020 I checked again and saw that my order still had not ben shipped yet. I contacted Jaanuu customer service thru the text option that day. Jaanuu replied hours later by telling me that due to an error on their part my order was never shipped and by now every item that i ordered was out of stock. They said they refunded me and gave me a $15 credit. The Jaanuu customer service rep was named Hayley. If i had not contacted Jaanuu about my order then i would have just never received it or never have received a refund. They never reached out to me to tell me of their mistake; instead they waited for me to contact them. Also, when I order something that is in stock and my order and payment goes thru, I expect to receive it. This is unfair to me and unprofessional. I will not order from them again, because I won't ever know if I will actually receive an order that I have made. I don't care about a $15 credit, i am entitled to receive what I ordered.